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AI Assistant

The AI Assistant powers Coeffection's smart features — AI-generated meeting summaries, drafted email replies, deal-stage recommendations, and natural-language search. Pick one AI provider (Anthropic, OpenAI, or Google Gemini) and Coeffection routes all AI requests through it.

Prerequisites#

  • An API key from one of the supported providers:
    • Anthropic — get a key at console.anthropic.com (recommended; uses Claude Sonnet 4.6 for best balance of quality + cost)
    • OpenAI — get a key at platform.openai.com
    • Google Gemini — get a key at ai.google.dev
  • Coeffection role with integrations:manage permission.

Connecting an AI provider#

  1. Go to Admin Settings → Integrations → AI Assistant.
  2. Pick your provider (Anthropic / OpenAI / Gemini).
  3. Paste your API key.
  4. (Optional) Set a default model — e.g., Claude Sonnet 4.6, GPT-4o, Gemini 1.5 Pro. Coeffection picks a sensible default if you skip this.
  5. Click “Test connection” — Coeffection sends a tiny health-check prompt to verify the key works.

What it powers#

  • Meeting summaries — combined with Fireflies or Fathom transcripts, produces a one-paragraph summary + action items on the contact timeline.
  • Email drafting— “Draft a reply” button on any email thread generates a contextual reply you can edit before sending.
  • Deal-stage recommendations — analyzes recent activity on an opportunity and suggests when to move it forward (or flag risk).
  • Natural-language search— “Show me deals over $50K stuck in negotiation more than 14 days” works in the global search bar.
  • Custom-field cleanup— propose normalizations for messy data (e.g., consolidating “USA / U.S. / United States”).

Cost & usage#

You pay your AI provider directly — Coeffection does not mark up usage. Typical monthly cost for a 10-rep team using the default feature set is $5-$25on Anthropic or OpenAI, depending on meeting volume and how heavily you use email drafting. The AI Assistant settings page shows your tenant's monthly token usage so you can monitor.

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Anthropic Claude Sonnet 4.6 is the default recommendation — it offers the best balance of summary quality and cost for CRM-style tasks. Use OpenAI GPT-4o if you have existing OpenAI credits or your team prefers it.
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API keys are encrypted at rest in Coeffection and never leave your tenant. Prompts and completions are NOT logged or stored by Coeffection (only the resulting summary/draft is saved to the relevant record). Provider-side logging is governed by your AI provider's policies.