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AI Assistant

The AI Assistant powers Coeffection's smart features — AI-generated meeting summaries, drafted email replies, deal-stage recommendations, and natural-language search. Pick one AI provider (Anthropic, OpenAI, or Google Gemini) and Coeffection routes all AI requests through it.

Prerequisites#

  • An API key from one of the supported providers:
    • Anthropic — get a key at console.anthropic.com (recommended; uses Claude Sonnet 4.6 for best balance of quality + cost)
    • OpenAI — get a key at platform.openai.com
    • Google Gemini — get a key at ai.google.dev
  • Coeffection role with integrations:manage permission.

Connecting an AI provider#

  1. Go to Admin Settings → Integrations → AI Assistant.
  2. Pick your provider (Anthropic / OpenAI / Gemini).
  3. Paste your API key.
  4. (Optional) Set a default model — e.g., Claude Sonnet 4.6, GPT-4o, Gemini 1.5 Pro. Coeffection picks a sensible default if you skip this.
  5. Click “Test connection” — Coeffection sends a tiny health-check prompt to verify the key works.

What it powers#

  • Meeting summaries — combined with Fireflies or Fathom transcripts, produces a one-paragraph summary + action items on the contact timeline.
  • Email drafting— “Draft a reply” button on any email thread generates a contextual reply you can edit before sending.
  • Deal-stage recommendations — analyzes recent activity on an opportunity and suggests when to move it forward (or flag risk).
  • Natural-language search— “Show me deals over $50K stuck in negotiation more than 14 days” works in the global search bar.
  • Custom-field cleanup— propose normalizations for messy data (e.g., consolidating “USA / U.S. / United States”).

Cost & usage#

You pay your AI provider directly — Coeffection does not mark up usage. Typical monthly cost for a 10-rep team using the default feature set is $5-$25on Anthropic or OpenAI, depending on meeting volume and how heavily you use email drafting. The AI Assistant settings page shows your tenant's monthly token usage so you can monitor.

Anthropic Claude Sonnet 4.6 is the default recommendation — it offers the best balance of summary quality and cost for CRM-style tasks. Use OpenAI GPT-4o if you have existing OpenAI credits or your team prefers it.
API keys are encrypted at rest in Coeffection and never leave your tenant. Prompts and completions are NOT logged or stored by Coeffection (only the resulting summary/draft is saved to the relevant record). Provider-side logging is governed by your AI provider's policies.