Everything you get with Jira
4 powerful features, seamlessly integrated
Issue Creation from Support Cases
Create a Jira issue directly from a support case record. The issue is linked back to the case for two-way visibility.
Status Sync
Jira issue status changes are reflected on the linked support case, so your team sees current progress without switching tools.
Comment Sync
Comments added in Jira sync back to the support case timeline, keeping a single conversation thread across both systems.
Project & Issue Type Mapping
Choose which Jira project and issue type new issues are created under, matching your team's existing Jira workflow.
Setup in minutes
Bring your own API key — connect and go
- 1
Sign in to your Atlassian account and go to id.atlassian.com/manage-profile/security/api-tokens.
- 2
Click 'Create API token', give it a label (e.g. 'Coeffection CRM'), and copy the generated token — it's shown only once.
- 3
Note your Jira site URL (e.g. https://your-company.atlassian.net) and the email address of the Atlassian account you generated the token for.
- 4
Return to Coeffection, click Connect on this card, and enter your Jira Site URL, Email, and API Token.
- 5
Select the Jira project and issue type to use when creating issues from support cases.
Bring Your Own API Key
Connect Jira using your own account and credentials. No middleman, no markup — you maintain full control and ownership of your integration.
Paste your API key from the provider dashboard. Keys are encrypted at rest and never leave your tenant.
Your Keys, Your Control
Credentials never leave your tenant. Encrypted at rest with AES-256.
Zero Markup
Pay the provider directly at their published rates. No Coeffection surcharge.
Enterprise Security
SOC 2 compliant credential storage with automatic key rotation support.
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